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We know how much money and time you have invested in your vacation. We also know you will have questions. To save time and hopefully help you in your planning process we have tried to anticipate and provide answers to the most frequently asked questions.
1. Is there a minimum stay required?
Yes it is 3 days or more. For stays of less than 6 nights there is also a Cleaning-Stay-Fee, which covers the short turnaround for house cleaning. Prices varies on size of house.
2. Is there daily housekeeping?
Included in your rental fee of 6 days or more is one cleaning ( performed upon your departure).
3. What time is check in?
Check in time is 4.00pm Eastern Time.
4. Do I need to check in at the office?
NO. Once payment has been received clients are then sent the appropriate access code to your property as well as directions direct to property. There may be also if necessary, include security gate codes, if your home is located in a gated community. Once you have received this information you go direct to property.
5. How do I get the key to my house?
Once payment has been received you are then sent your access code. This will access the lock box at the home, which contains the key to that property.
6. What time is check out, and what do I need to to to check-out?
Please remember that Check out is no later than 10.00am unless prior arrangements have been made. Excess stay above this time without agreement from the owner/management company will incur a 1/2 day rental fee. The housekeeping staff will be arriving shortly after 10.00am one to perform home inspection and another to clean property for incoming guests. Please make sure to report any damages or breakages during your stay prior to your departure to eliminate any claim on your security deposit. Just make sure to lock up, be sure to return the house key to the lock box to avoid unnecessary charges to the security deposit, and have a SAFE JOURNEY HOME. Please also make sure to check that you have packed all your personal belongings. Unfortunately, the management company/Owner cannot be held responsible for any items left behind.
7. What happens if I do leave personal items behind?
The Owner/Management Company cannot be held responsible for personal items left in the homes once you have checked out and left the area. If you should leave something behind and is found and you contact us within 72hrs after you've check out we will be happy to ship the items to you. However, you would be responsible for the cost of shipping. We do not have the space available to store items left behind. If no one claims them unfortunately we must dispose of them.
8. What is the Damage Security Deposit and what does it cover?
The Damage Security Deposit is held in the event there are any damages that might occur during your stay. After you have checked out and the housekeepers have cleaned and inspected your vacation home and reported to the management company/owner a favorable report your security is then returned to you.
9. What is the difference between a Standard Home and an Executive Home?
Executive homes will have more amenities than standard homes. In most cases, the Executive class homes may have upscale furnishing, Games Room,Jacuzzi, multiple TV's throughout the home and Internet access. An Executive home will include at least one of the above mentioned amenities, and it may have more than one or all these amenities. However, since each home is unique and furnished by the homeowner of each property, we cannot guarantee all these amenities are included in all Executive homes.
10. Are the homes non-smoking?
There is NO-SMOKING allowed in any of our homes.
11. Are pets allowed?
There are NO PETS allowed in any of our homes.
12. Is the pool heated?
There is an additional charge for pool heat or spa heat
13. What is provided in the vacation home?
Each room is fully furnished for your comfort. Every convenience has been provided, including kitchen bake ware, cookware, dishware, glassware and silverware for the maximum number of people that can be booked into the home. Sufficient linens EXCEPT WASH CLOTHS and towels.
14. What do I need to bring and/or provide in the vacation home?
You will need to provide any food or drink you plan to consume during your stay, as well as toilet tissue, Kleenex tissue, paper towels, napkins, garbage bags, laundry detergent, dishwashing detergent and liquid dish soap etc. You will also need to bring personal toiletries, such as shampoo, lotions, mouthwash, wash cloths etc.
15. Do we have to wait until we get to the theme parks to purchase tickets?
Absolutely not! We have a link on our website to THE OFFICIAL TICKET CENTRE. They will be more than happy to take care of your ticketing needs. Tickets can be ordered online before you arrive or once you are here. There telephone number is 1-877-406-4836. Or go direct to web site www.disneyorlandlohomes.com on home page and order on line. Why wait in line at the theme park when this could not be any easier?
16. Is there transportation, or shuttles to the theme parks?
Unfortunately due the fact we have many homes scattered over a broad territory it would not be possible to offer a transportation service. Using your own transportation gives you the flexibility to come and go as you please instead of being held to someone else's schedule.
17. Is there a Jacuzzi / Hot Tub / Spa
Some of the homes have a Jacuzzi or Spa but NO hot tubs. The Jacuzzi is built into the pool and are only heated if the pool is heated ( i.e. you have purchased pool heat or the water is already heated due to warmer summer temperatures). Some homes have Spa's which is also built into the pool and can be heated separatly from the pool if you just require the spa.( you will need to purchase spa heat or if you wish for pool and spa heat this also can be provided at the rates quoted on web site www.disneyorlandohomes.com.
18. What is the cancellation policy?
Please see cancellation policy information on web site www.disneyorlandohomes.com
We do hope that we have answered all of the most commonly asked questions.
If you have any questions we have not addressed please feel free to contact us at 321-939-6100 and we will be more than happy to help you.
WE LOOK FORWARD TO YOU STAYING WITH US!
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Elite Property Services 
